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Customer Corner - Grievances
  Grievances   Reg. Complaints   Complain Handling Procedure
 
Grievances
Quick Redressal of Customer Grievances
CONSUMER'S SERVICES  IS THE MOTTO OF OUR ORGANISATION
WE SERVE OUR CONSUMERS IN A REFORMATIVE WAY
One Grievance Cell operates at the CESU Hqrs. Office at Bhubaneswar on every working day. The General Manager (Grievance)  is listening to the grievances of the  consumers daily along with the Officer in charge of Customer Care Centre. Apart from this system , regular customer grievances are also being heard by Field circle /division/sub-division/sectional  Engineers and their problems are sorted out. Every 7th of each month is the Consumers Grievances Day at all the divisions. 24 x 7 Electricity Call Centre is operating   with 155333 or 0674 – 2391110 at Bhubaneswar for the benefit of electricity customers .GRF is  going for camp court to redress the grievances at local areas . CESU has received 13598 complaints through Customer Care Centre and resolved 13432 complaints. Through Divisions18393 complaints have been received and 17102 resolved. Towards new Service Connection 11745 applications have been received and 17102 resolved .For customers’ awareness and responsibility, regular release of public interest message to the local news papers, electronic media including circulation of information through leaflets , posters and out door camps & Hoardings etc

A Customers is the most important visitor on our premises….He is doing us favour by giving us an opportunity to serve him ” -says our Father of the Nation .

GRIEVANCE REDRESSAL  FORUMS ARE AVAILABLE AT CUTTACK, BHUBANESWAR , DHENKANAL, PARADEEP & KHURDA. (DECISION WITHIN 45 DAYS OF WRITTEN COMPLAINT).
OMBUDSMAN, BHUBANESWAR AVAILABLE AT 3R-2(S),Gridco Colony,Post-Bhoi Nagar,BBSR ,Contact Telephone No:0674-2543825.

YOUR CO-OPERATION HELPS US TO SERVE YOU BETTER

  GRIEVANCE REDRESSAL FORUM
 
SL.
NO
Designation Name
of
Officer
Office
Telephone
Mobile    

1

BHUBANESWAR

Power House square,BCDD-I Building, Unit-VIII, Bhubaneswar

 

Sri.Utpal Sinha  (President)

0674-2395272

9437555209

Mrs S. Das (Member)

0674-2395272

9437941397

2

CUTTACK
3R-1,
CESCO Colony,
Badambadi,
PO-Arundeo Nagar,
Dist-Cuttack

Sri D. Pattanaik (President)

0671-2322685

9861402851

   

Sri N.K. Sahoo (Member)

0671-2322685

9438233002

   

3

DHENKANAL
Near Fisheries Office,Kunjakant,
Dhenkanal-759001

Sri A.K.Muduli (President)

06762-227527

9437052417

   

Sri A. Panda (Member)

06762-227527

9437097887

   

4

PARADEEP
At-Pitambarpur,PO-Bhutmundai,Via-Kujang,Dist-Jagatsinghpur

Sri S. Behera (President)

06722-211366

9437282663

   

Sri S. Prusty (Member)

06722-211366

9438765574

   

5

KHURDA
Bhubaneswar Electrical Circle,No-II,At-Quarter No-3R/ 1,T.L.C.Colony,Khurda-752055

Sri S.S. Dash (President)

06755-221529

9937008165

   

Sri G.B. Patra (Member)

06755-221529

9437229357

   
   
 
 

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